Privacy Policy

Last updated: September 2026

This Privacy Policy explains what information The Savers Pest Control collects when you contact us or use this website, and how we handle it. We have kept this genuinely short, because we do not collect much, and we would rather you actually read it than skip past a long generic document.

Definitions

A few terms are used consistently throughout this policy:

“Personal Data” means any information that could reasonably identify you, such as your name, phone number, or property address.
“Service Record” means the inspection photos, treatment notes, and quote documentation kept for your specific property and booking.
“We”, “Us”, “Our” refers to The Savers Pest Control.
“You” refers to the individual or business contacting us or booking a service.

What We Collect

When you reach out to us, whether by phone, WhatsApp, email, or a form on this website, you are the one deciding what to share, and we only ask for what we genuinely need to help you. That usually means your name, your phone number, the general area or address of your property, and a short description of what you are seeing, whether that is a mud tube on a wall or scratching sounds in your roof space. We do not ask you to create an account, set a password, or hand over anything unrelated to arranging your visit.

Photos Taken During Inspections

When a technician visits your property, they take photos as part of your inspection and treatment record, this is simply how we document what was found and what was actually done, so you have something concrete to refer back to later, especially if a warranty or follow-up visit is involved. These photos stay in your own service file and our internal records. We will never publish a photo from your specific property, whether on our website, social media, or anywhere else, without asking you directly first and getting a clear yes.

Website Usage Data

Like most websites you visit, ours may automatically pick up some basic technical details when you browse it, things like your general browser type, roughly how you found us, and which pages you looked at. This is standard, aggregated information, the kind every website collects, and it exists only to help us understand how people generally use the site. It is not tied back to you personally, and we do not use it to build a profile of you.

How We Use Your Information

We use the information you give us to:

Arrange and confirm your inspection or treatment appointment
Provide your written quote and service documentation
Contact you regarding a scheduled follow-up or warranty check-in
Respond to questions you send us directly

We will never sell your information to anyone, that is not something you need to worry about with us. We also will not use your phone number or email for unrelated marketing unless you have genuinely told us you would like to hear from us about future services, your contact details exist to help us serve you, not to build a marketing list.

Who Has Access to Your Information

Only the technicians and staff genuinely involved in arranging or carrying out your specific service can see your information, it is not shared more broadly within our team than it needs to be. If we ever rely on a third-party tool, say a scheduling app or a messaging platform, to help run parts of our business, we choose providers who take data handling seriously, and we only ever give that tool the minimum information it actually needs to function, nothing extra.

How Long We Keep Your Information

We hold onto your service records, including inspection photos and treatment notes, for as long as they are genuinely useful to you, particularly if your service comes with a warranty or a scheduled follow-up, since we need that record to actually honour it properly when the time comes. Once your warranty period has passed and you would rather we did not keep your information any longer, just tell us directly, and we will remove it, no lengthy process required.

Your Choices

You can ask us at any time to:

Tell you what information we hold about you
Correct information that is inaccurate
Delete your information, subject to any active warranty or legal record-keeping needs
Stop contacting you for anything beyond an active booking

Just reach out to us directly using the contact details below, and we will handle it personally rather than through an automated process.

Cookies

This website may use a small number of basic cookies, simply to help it run properly and to give us a general sense of how visitors use it. None of these identify you personally, they are not tracking you individually across the internet. If you would rather limit or block cookies altogether, you can adjust this in your own browser settings at any time, though a few website features may not work quite as smoothly if you do.

Third-Party Links

From time to time, our website links out to external sources, for example when one of our blog articles cites a research study or a government resource. Once you click through to one of those sites, you are on their territory, not ours, and their own privacy practices apply, not this policy. We would genuinely encourage you to glance at their policy if you spend any real time there.

Changes to This Policy

If the way we handle your information ever genuinely changes, we will update this exact page and move the “last updated” date at the top forward. You will not be caught off guard by a quiet change either, if a significant update would affect information you have already given us, we will tell you directly, not just bury it in a page you are unlikely to revisit.

Legal Basis for Using Your Information

We collect and use your information because it is genuinely necessary to arrange and carry out the service you have asked for, this is what is sometimes called “performance of a contract” in privacy terminology. Where we keep records beyond your immediate service, such as for warranty tracking, this is based on our legitimate need to honour that warranty properly, not a broader use of your data.

Keeping Your Information Secure

We take reasonable, practical steps to keep your information secure, limiting access to the staff who genuinely need it, and being careful about which third-party tools we rely on to run parts of our business. That said, no method of storing or transmitting information electronically is ever completely without risk, and we cannot promise absolute security, what we can promise is that we take this seriously rather than treating it as a formality.

If Your Information Is Ever Processed Outside Pakistan

If any third-party tool we use to help run our business, such as a scheduling or communication platform, stores data on servers located outside Pakistan, we only work with providers who maintain reasonable security standards, and your information is never sold or shared beyond what is needed for that tool to function.

Marketing Communications

We do not send unsolicited marketing messages. If you have specifically asked to hear about future services or seasonal reminders, such as ahead of dengue season, you can ask us to stop at any time, and we will action this immediately, no lengthy unsubscribe process required.

How We Use Cookies, In More Detail

Beyond the general note above, here is exactly what our cookies do, so you are not left guessing:

Essential cookies — these let the website function at all, such as remembering your progress through a contact form. Without them, some features genuinely will not work.
Preference cookies — these remember small choices, like whether you have already seen a notice on this site, so you are not shown it repeatedly.
Analytics cookies — these give us a general, aggregated sense of how many people visit which pages, they do not identify you individually.

If Your Information Is Disclosed

We do not disclose your Personal Data casually. There are specific, narrow situations where we may need to:

Legal obligation — if a court or government authority in Pakistan makes a valid, lawful request for specific information, we may be required to comply.
Protecting rights and safety — in the rare situation where disclosure is genuinely necessary to protect the safety of our staff, customers, or the public.
Business continuity — if The Savers Pest Control were ever to merge with or be acquired by another business, relevant records may transfer as part of that, and you would be told before any change to how your data is handled.

Children’s Privacy

Our services are directed at adults arranging pest control for a property, not at children. We do not knowingly collect personal information directly from anyone under 18. If you believe a child has provided us with information without appropriate parental awareness, please contact us and we will remove it promptly.

If We Ever Have a Data Security Incident

In the unlikely event that your Personal Data is affected by a genuine security incident, such as unauthorised access to our records, we will assess the situation promptly, take reasonable steps to contain it, and notify you directly if your specific information was genuinely affected and action on your part may be needed.

Your Rights Over Your Own Data, in Full

Beyond the choices already listed above, you specifically have the right to:

Request a copy of the Personal Data we hold about you, in a clear and readable format
Object to a specific use of your information that you are not comfortable with
Withdraw any consent you previously gave us, at any time, without needing to justify why
Ask us to explain, in plain language, why we are processing your information if it is ever unclear to you

Commercial and Multi-Property Clients

If you manage several properties under one account, whether as a landlord, a facilities manager, or a franchise operator, we keep records organised per property, not merged into one file. This means your service history for one location does not get mixed up with another, even under a shared account.

Children’s Information

Our website and services are directed at adults booking pest control for a property, not at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will remove it.

Do Not Track Signals

Some browsers send a “Do Not Track” signal to websites. There is currently no unified industry standard for how websites should respond to this signal, so our website does not currently change its behaviour based on it. Our approach to your privacy, described throughout this policy, applies regardless.

How to Raise a Concern

If you believe we have handled your information incorrectly, tell us directly first, most concerns are resolved quickly through a direct conversation. If you remain unsatisfied after raising it with us, you are entitled to raise the matter with the relevant data protection authority in Pakistan.

Contact Us

If you have any question about how your information is handled, reach out directly, a real person will respond, not an automated system: